As owners, investors, and managers, we can easily jump to the conclusion that a great maintenance program is about fixing the broking stuff. This falls far short of the great maintenance program that should be our objective. A great maintenance program delivers great customer service, increases the project asset value, reduces ongoing maintenance cost through improved systems, and enhances the marketability and leaseability of a rental property or multifamily community.
How do we achieve these themes with our maintenance plan What characteristics should our maintenance staff have
First, let’s consider the skill requirements. The maintenance team ideally will have
Some experience managing bids and bid selection;
Proven project management skills;
Some proven contractor oversight skill;
Subsystem maintenance skills such as carpentry, pool operations, appliance repair, painting, landscaping, air conditioning, and plumbing, electrical; and
Certifications for pool operation and maintenance, air conditioning, and lead paint management. » Read more: Elements of a Great Rental Property Maintenance Program