As owners, investors, and managers, we can easily jump to the conclusion that a great maintenance program is about fixing the broking stuff. This falls far short of the great maintenance program that should be our objective. A great maintenance program delivers great customer service, increases the project asset value, reduces ongoing maintenance cost through improved systems, and enhances the marketability and leaseability of a rental property or multifamily community.
How do we achieve these themes with our maintenance plan What characteristics should our maintenance staff have
